• News
  • Contact Us

Product Qualification & Recall Consulting


August 15, 2012

The regulatory and litigation environments in the United States require that potential safety issues and problems with mass-produced products be investigated rigorously. Assessment of the root cause of warranty claims and potential problems related to a particular product will help quantify the risk associated with that product, and the affected population, allowing the manufacturer to make informed decisions on continuing production, potential design changes, and any corrective action. Exponent’s multidisciplinary teams can address every aspect of product design, manufacturing, and use issues to develop information that equips the client to make appropriate business decisions.

We draw upon over 40+ years of failure analysis and safety evaluation experience to provide a unique perspective on qualifying new products for market. We provide testing services to address a wide variety of common failure modes that are known to have triggered recalls, as well as critical analysis of proposed products from a safety perspective.  We review manufacturing procedures to assess potential process risks. In fact, with more and more products being manufactured offshore, quality process is a significant concern among U.S. suppliers and manufacturers. Exponent’s Shanghai office addresses specific quality and design issues for U.S. and international clients with manufacturing facilities in Asia and the Pacific Rim. Part of our overseas work involves performing audits of manufacturers on behalf of our clients.

Our consultants work with clients to respond to regulatory agency investigations and have presented findings in front of the major U.S. regulatory bodies, including the Consumer Product Safety Commission (CPSC), Food and Drug Administration (FDA), National Highway Traffic Safety Administration (NHTSA), and the Environmental Protection Agency (EPA). Our approach is focused on the robustness of the product related to particular safety concerns, so that if and when a failure occurs, it will occur safely.

For more information on our services, click here.