Product Qualification & Recall Consulting

How do you know if you need to issue a product recall?

When you face these difficult decisions regarding a product recall, time is of the essence, and it's helpful to work with a seasoned team of professionals who have deep knowledge and experience navigating clients through the steps of product qualification and recalls.

When you receive complaints about a product, how can you determine if the product failure is a fluke or if the problem will arise in other units? Is it possible to quantify vulnerabilities and project future risks in existing products to determine if a product recall is warranted?

At Exponent, our multidisciplinary teams work to address every aspect of your product, including product safety, design, risk, manufacturing, as well as the potential for user error to help you mitigate risks and make proper remediation decisions in a timely manner.

Our engineers and data scientists work together to perform tests on existing models and collect cluster data to help you understand the potential size and scope of the affected product. If a product recall is necessary, our teams can help with the recall process at every step.

As the drive toward safer products continues to bring about stricter regulations and an increase in litigation, Exponent's consultants remain at the forefront of the investigative and scientific research used to measure adherence to manufacturing policies.

Our consultants work with clients to respond to regulatory agency investigations and have presented findings in front of the major regulatory bodies in the United States, including the Consumer Product Safety Commission (CPSC), Food and Drug Administration (FDA), National Highway Traffic Safety Administration (NHTSA), and the Environmental Protection Agency (EPA). Our approach is focused on the resilience of the product related to particular safety concerns — so that if and when a failure occurs, it will occur safely.

Leveraging decades of failure analysis and safety evaluation experience, Exponent's multidisciplinary teams provide a unique perspective on evaluating new products before they go to market and evaluating company product safety compliance programs.

Our global consultants help clients identify and correct deficiencies in their products, programs, processes, and procedures to prevent noncompliance or selling a potentially unsafe product.

Exponent's thorough product safety compliance program reviews include critical analyses of:

• Safety-Related Policies, Processes, and Procedures
• Product Safety Focused Training
• Product Design & Development
• Supplier & Materials Evaluations
• Manufacturing
• Quality Control
• Traceability
• Incident/Claims Investigations