Consumer-level recalls are a prevention strategy. First and foremost, recalls are intended to prevent potential injuries. If you receive safety complaints about your product, but your product does not represent an unreasonable risk of serious injury, recalling the product may not be necessary.
Consumer-level recalls also are conducted to address product performance issues that are expected to result in customer dissatisfaction or in unacceptably high warranty costs. If you are aware of product quality defects, but they are not expected to escalate into a safety concern, you still need to decide how, or if, to address the issue. This decision making process will involve legal, regulatory, and technical input in order to make an informed decision.
Before you decide to recall or not; assess all aspects of your product’s level of risk.
The Exponent Solution
Exponent’s Consumer Product Safety Team has extensive risk assessment experience that provides the technical input required for these decisions, including the use of a peer-reviewed risk assessment process described in “Framework Model of Product Risk Assessment.”1
Exponent’s thought leadership team also teaches risk assessment and product safety courses as part of the Advanced Executive Safety Training Course at Saint Louis University.
The reliability of a risk assessment depends upon the strength of the data used to make the assessment. With over 10 million injury and property loss incidents available for analysis by our powerful data analytics software, Exponent is in a unique position to provide reliable assessments so your company and regulators can make informed decisions about recalls