Recall Support & Materials Consulting

Large rolls of industrial steel in a factory setting. Exponent engineers help with all types of industrial & manufacturing challenges.

Rapid, targeted product failure and recall response

After analyzing a myriad of product failures over the years, Exponent's multidisciplinary teams work with in-house counterparts to provide rapid, targeted, and robust responses to product complaints and recalls.

How does Exponent's multidisciplinary approach help you effectively respond to product challenges?

We address product safety risks, including design, manufacturing, distribution, and consumer use issues, to inform critical business decisions. Our cutting-edge, customized testing services address a wide variety of failure modes related to recalls.

Our materials engineers test materials' performance, durability, and degradation as well as audit manufacturing processes that may impact material failures. Multidisciplinary teams evaluate user behavior, warning labels, and instructions to help ensure appropriate user interactions with products.

Global regulatory support.

We have extensive experience providing global regulatory support and have helped clients respond to numerous regulatory investigations and present findings to regulatory agencies, including the Consumer Product Safety Commission (CPSC), the Food and Drug Administration (FDA), the National Highway Traffic Safety Administration (NHTSA), and the Environmental Protection Agency (EPA), to name a few.

Exponent's Asia offices address specific quality and design issues for U.S. and international clients with manufacturing facilities in Asia and the Pacific Rim. Our overseas work also includes factory audits and assembly line assessments.

Risk quantification. 

Exponent's database of more than 300 million accident and incident records enables us to quantify the performance of a particular product line. Assessing the root cause of warranty claims and potential problems with a particular product helps to quantify the risk associated with that product and the affected population, enabling our clients to make informed decisions on continuing production, potential design changes, and corrective action. 

Capabilities & Services

For 50+ years, we've thrived on solving unstructured problems that require bespoke solutions. Some of our services include:


Our Capabilities Are Unparalleled

With expertise in over 90 disciplines and hundreds of capabilities, tools, and methodologies — we get to the root of even the most complex challenges and give you the objective answers you need.