Join Exponent for a presentation on best practices for approaching customer complaints
Product liability cases often involve a single instance of a faulty or defective product claim. What happens when product defect claims or complaints multiply? Engineering evaluation can help identify the root cause of complaints, evaluate the severity of possible outcomes, and determine whether a product recall needs to be considered.
In this webinar, "Engineering Analysis for Product Recall Decisions," Exponent engineers discuss product recalls using case studies showing the advantages that engineering testing and analysis bring to decision making when addressing dissatisfied customers.
What you'll learn:
- What to consider when dealing with product recalls
- How engineering testing and analysis can help your clients decide how to respond to customer complaints